While the adoption of the process management methodology was previously regarded as the indicator of the importance attached to the quality service understanding, it has become a requirement today for businesses. The significance of project management has increased in recent years with the popularisation of artificial intelligence, the presence of robotic processes in our lives, and the digitalisation of lots of transactions. Businesses that cannot integrate Process Management into their processes will lose their competitive advantage in today's world, where there is an intensely competitive environment with constantly shrinking profit margins and intensive use of technology. The most important factor of the Process Management methodology is to make planning correctly. Output costs can be taken under control with the correct way of planning. It must be known that processes built incompletely and with errors will harm businesses inevitably.
So, what is Process Management? How should we understand Process Management?
Businesses usually operate with a vertical organisational structure. The head of a vertical organisation is the General Manager. Under the General Manager works other managers with expertise in certain functional areas such as marketing, finance, production, and other employees reporting to them. The principle of the segregation of duties is essential in these hierarchical structures with employees fully aware of their job descriptions. Employees in the functional structure take the decisions regarding their own positions and do not interfere with the duties of others. All the activities carried out in this order constitute the processes of a business.
If we define the process as "turning inputs into outputs by more than one business unit", we will have process management that is the "management style ensuring that processes are designed correctly, and a quality output is achieved."
Process management does not only refer to the efficient design of a new process, but it is also about the production of a more efficient output of the current processes, thus, ensuring customer satisfaction. The most important aspect of Process Management is to determine the demands and expectations of the customers. But determining the demands and expectations alone is not enough; they also need to be exceeded at every chance. Process designs at these levels will allow businesses to achieve sustainable achievements. Therefore, the trick in Process Management is to have a customer opinion in every process design and meet their expectations for the designed processes. Process Management teams are very important to have as it will not always be possible to have customers in every process design.
Project Management is a management style and needs teams that focus on it for an effective and smooth experience. The perspective advocating that everybody should focus on their own processes will only save the day and leave businesses behind in the intense competition.
The Process Management perspective and the existence of Process Management teams are extremely important for businesses. When they do not pay the necessary attention to process management, the businesses need to rely on luck for their achievements. Businesses not allocating a budget for creating process management teams thinking that it is a waste of money are actually the ones wasting their money. Because the outputs of processes created without a process management perspective often require additional interventions, which causes a waste of resources.
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